OUR CUSTOMERS

Ricoh Americas Corporation

www.ricoh-usa.com

Ricoh Launches Full Online Commerce Capabilities with Z-Commerce for AppExchange

With Zuora, we were able to put a “Buy Now” button on our website and embed it in free trials to take orders direct from our website.

Company Background

Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents.

Business Challenge

Finding a billing system that allowed them to launch a major product on Force.com Sites
Looked into building it themselves but found it would cost substantially more than buying Zuora
Needed support for complicated tax structure for more than 20K records
Ricoh needed easy integration into salesforce.com so they could track sales compensation

Solution

Ricoh selects Zuora to launch their new product on time and with no surprises
With Zuora, Ricoh was able to take orders directly from their website by adding a “buy now” button on their website and in free trials – making it easy for customers to buy
Zuora’s solution gives Ricoh the option to be able to extend to additional products quickly

ZUORA IS THE LEADER IN SUBSCRIPTION BILLING & PAYMENT SOLUTIONS